Episode 2

Unlocking the Future of Customer Service with AI

Marcus Schmidt · Principal Program Manager, Microsoft

November 18, 2024

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Show Notes

Samuel sits down with Marcus Schmidt, Principal Program Manager at Microsoft, to explore how AI is revolutionizing customer service and contact centers. Whether you’re new to AI or looking to optimize your current operations, this conversation is packed with insights on transforming customer experiences and empowering agents.

Key Takeaways

How Dynamics 365 and Copilot are transforming the contact center experience
The role of AI in empowering customer service agents with real-time insights
Practical strategies for implementing AI-driven customer service solutions
What the future of customer engagement looks like with AI at the center

Resources

Marcus Schmidt on LinkedIn

MicrosoftCustomer ServiceDynamics 365CopilotContact Center

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