Show Notes
Ben Vollmer has spent 30+ years helping organizations answer the question of where to start with AI — leading product teams at Microsoft, IFS, and now RSM, where he drives AI and Power Platform strategy for some of the largest businesses in the US.
In this episode, Ben breaks down what’s actually working on the ground: from AI agents processing invoices and summarizing shift reports, to how edge AI and micro-vertical models are quietly reshaping operations. They also talk about the biggest blockers to adoption (hint: it’s not the tech), how to roll out AI without overwhelming your teams, and why most companies are still underestimating the power of data readiness.
Key Takeaways
- Real-world AI use cases delivering ROI today: invoice processing, shift summaries, contract analysis
- The Gartner adoption timeframe: what’s available now vs. what’s coming in 2-5 years
- Computer vision and document intelligence as the top value drivers
- Why adoption is like going from paper maps to GPS — you need to build trust gradually
- Edge AI, micro-vertical models, and SLMs as the future of enterprise AI
- The three buckets of value: personal productivity, team automation, enterprise transformation
Resources
RSMAI Use CasesComputer VisionDocument IntelligenceEdge AI
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